Refund policy

WELLORGANISATION/ 10 JANUARY 2023

Please read Refund policy carefully before using the shop on https://wellorganisation.com website (the “Service”) operated by Well organisation S.a.r.l-s (“us”, “we”, or “our”).

Thank you for shopping at Well Organisation S.ar.l-s.

Early bird payments – all programs

Early bird payments must be paid in full when signing up for a course and/or retreat. If early payments are late, the early bird discount no longer applies. Payments can be made via our website or by bank transfer.

The refund policy applies for early bird payments, standard payments and reduced fee payments.

Standard payments

Full payment of the fee is due prior to the course and/or retreat start date.

Cancellations, withdrawals, and our refund policy – all courses except retreats

We recognize that sometimes unexpected changes in circumstances mean that people are unable to proceed with a program as they had planned. Should you need to withdraw from the program you must advise us at least 1 week prior to the first class so that your fee (minus 50%) can be refunded and your place offered to someone on the waiting list. The 50% withdrawal fee partially covers our administration expenses and is non-refundable. If you withdraw between 1 week prior to the start date and commencement of a program, you will be eligible for a 25% refund.

A 25% refund will be made if you withdraw after the first class and before the second class. No refund or transfer will be given if you withdraw after the 2nd class.

If a course is cancelled by us you will receive a full refund.

Weekend retreat withdrawal, cancellation and refund policy

Spaces are limited so please register as soon as possible to secure your place.
Should you need to withdraw from a weekend retreat you must advise us at least 30 days prior to the start date so that your fee (minus 50%) can be refunded and your place offered to someone on the waiting list. The 50% withdrawal fee partially covers our administration expenses and is non-refundable.

If you withdraw between 29 days and 15 days prior to the start date and commencement of the retreat, you will be eligible for a 25% refund.
There is no refund if you withdraw 14 days prior to the start and the start of the retreat.

After the retreat has started (5pm on the start date) no refunds will be given.
No transfers are available on weekend retreats.
If the retreat is postponed or cancelled by us you will be the given the option of transferring to the new date or receiving a full refund.
Well Organisation S.a.r.l-s reserves the right to cancel programs and retreats if there are insufficient numbers or other circumstances occur which necessitate cancellation (ie lockdown or other unacceptable risks). This occurs very rarely.

Refund policy

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